It goes without saying that the roof over your head is one of the most important parts of your home, protecting you and your possessions and assets from the elements. Whether you need a repair, a new roof, or are replacing an existing roof, using a NFRC member contractor to carry out the work will give you peace of mind, as well as a weatherproof roof.

High standards

To ensure the NFRC contractors offer the highest standards in workmanship and customer service, all member contractors are rigorously vetted before joining NFRC and every three years there after.

A contractor must meet the following vetting criteria:

• A satisfactory trading record, including financial stability
• Inspections of past contracts to verify quality craft skills and technical competence
• Satisfactory public, employers’ and third party insurance cover
• Compliance with Health and Safety Legislation
• Compliance with the NFRC Code of Practice; British and European Standards and Codes of Practice; and the TrustMark scheme (for domestic contractors only).

A fair price

Once the member contractor has investigated the technical aspects of the job, considered and agreed to the possible courses of action, you will receive a clearly written quote or estimate, giving a fair price for the planned work clearly showing whether VAT is applicable, and setting out the conditions of the contract. NFRC member contractors will offer customers technical and contractual advice in plain English.

TrustMark

The nationwide Government endorsed TrustMark scheme helps the general public find reputable tradesmen to carry out work on their home. TrustMark recognises NFRC as a reputable trade association, and all NFRC member contractors are TrustMark accredited by passing NFRC’s stringent vetting process. More...

Technical support

Free technical advice is available from NFRC to customers of NFRC member contractors. NFRC supplements this service with a comprehensive series of technical publications to support both member contractors and their customers.

Our guarantee

For added peace of mind, NFRC member contractors can offer a series of custom-made insurance backed guarantee packages. These range from basic solvency cover, to more comprehensive policies covering both workmanship and materials for up to ten years.

A job well done does not only mean good workmanship. Materials are also a key factor and NFRC Associate members (roofing industry manufacturers and suppliers) are encouraged to support NFRC’s insurance backed guarantee schemes. A contractor who uses an Associate Member’s products can offer the client comprehensive insurance policies. These remain valid for the full period of the guarantee even if the contractor or materials supplier goes out of business. The benefits are also automatically transferred to a new owner of the property.

What if something goes wrong?

In the event of a dispute between a NFRC member contractor and their customer, a free and impartial conciliation and arbitration procedure operates to ensure that any problems are dealt with quickly and fairly. Complaints are investigated through the Secretary of the NFRC region in which the work was carried out. A member who is proven not to abide by the findings of an arbitration procedure may lose their status as a registered NFRC member contractor. Using this service does not preclude either party from exercising their legal rights. More...