If you are worried about recent work on your roof, you should first contact the roofing contractor that completed the work.

Making a complaint to a NFRC member

• On receipt of a complaint, a NFRC contractor will normally follow the procedure outlined in the Code of Practice starting with a prompt inspection of the work and early rectification where required.
• Members will have a procedure with which to deal with a customer complaint.

If a dispute arises or you cannot resolve a roof problem with the contractor that recently carried out work you can contact the NFRC, who has a free arbitration and conciliation service.

Making a complaint about a NFRC member

• Where a contractor and a client remain in dispute, they will have recourse to the Regional Association’s disputes procedure which can provide an inspection and conciliation service via the Regional Secretary (contact details can be found in the Contact Us section).
• Most minor disputes can be resolved through the NFRC member being asked to visit the client and settle the matter.
• For more serious issues, providing both parties agree, another NFRC member (usually a regional committee member) can carry out an inspection, submit a report and, if required the NFRC contractor is then bound to put right whatever may be shown to be wrong in the report if the contractor is at fault. Payment for such inspections may be requested from the client or the contractor by the region concerned.
• If either party to a dispute starts legal proceedings NFRC will promptly withdraw from any further involvement.