At the Heart of Roofing
National Federation Roofing Contractors

The National Federation of Roofing Contractors Limited

NFRC  / Using a Member  / If something goes wrong

If something goes wrong


If you are worried about recent work on your roof, you should first contact the roofing contractor that completed the work.



Making a complaint to an NFRC member

  • On receipt of a complaint, an NFRC contractor will normally follow the procedure outlined in the Code of Practice starting with a prompt inspection of the work and early rectification where required. 
  • NFRC members will have a procedure with which to deal with a customer complaint.

If a dispute arises or you cannot resolve a roof problem with the contractor that recently carried out the work, you can contact NFRC, who has a free arbitration and conciliation service.

Making a complaint about an NFRC member

  • Where a contractor and a client remain in dispute, they will have recourse to the individual NFRC Regional Association disputes procedure, which can provide an inspection and conciliation service via the Regional Manager of that area.

  • Most minor disputes can be resolved through NFRC with the member being asked to visit the client and settle the matter.

  • For more serious issues, providing both parties agree, another NFRC member (usually a regional committee member) can carry out an inspection, submit a report and, if required the NFRC contractor is then bound to put right whatever may be shown to be wrong in the report if the contractor is at fault. Payment for such inspections may be requested from the client or the contractor by the region concerned.

  • If either party to a dispute starts legal proceedings NFRC will promptly withdraw from any further involvement.

Making a complaint about something else

If you have a complaint about this website, a member of staff or any service provided by National, please contact us directly in writing or by using the feedback form.

All complaints to National will be dealt with as soon as possible and acknowledgement of receipt of your complaint will be sent to you within 48 hours (Monday - Friday during normal working hours of 9am-5pm) in the event your complaint will take addtional time to be investigated.

All complaints must be received in writing.

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