Why you should choose an NFRC contractor

It goes without saying that the roof over your head is one of the most important parts of your home, protecting you and your possessions from the elements. Whether you need a repair, a new roof, or are replacing an existing roof, using an NFRC member contractor to carry out the work will give you peace of mind, as well as a weatherproof roof.

For high standards

To ensure that NFRC contractors offer the highest standards in workmanship and customer service, all member contractors are rigorously vetted before joining NFRC and every three years thereafter.

A contractor must meet the following vetting criteria:

  • A satisfactory trading record, including financial stability
  • Inspections of past contracts to verify quality craft skills and technical competence
  • Satisfactory public, employers’ and third party insurance cover
  • Compliance with Health and Safety Legislation
  • Compliance with the NFRC Code of Practice as well as British and European Standards
  • Compliance with the Government-endorsed TrustMark scheme (for domestic contracts), of which NFRC is an approved scheme operator, set up to help the general public find reputable tradesmen to carry out work on their home.

For a fair price

Once the member contractor has investigated the technical aspects of the job, considered and agreed to the possible courses of action, you will receive a clearly written quote or estimate, giving a fair price for the planned work clearly showing whether VAT is applicable, and setting out the conditions of the contract. NFRC member contractors will offer customers technical and contractual advice in plain English. 

For technical support

Free technical advice is available from NFRC to customers of NFRC member contractors. NFRC supplements this service with a comprehensive series of technical publications to support both member contractors and their customers. 

For peace of mind

For added peace of mind, NFRC provides a range of warranties for its members through Quality Assured National Warranties (QANW). Warranties are available for large repairs, refurbishment and new roofs. All works are subject to underwriting criteria and participation is subject to contractor registration with Warranty Services Ltd trading as QANW. They can be for domestic, commercial and industrial properties. The time period is typically 10 years. 

Insurance Backed Guarantees (IBGs)

In the event that a contractor participates in the QANW NFRC warranty programme (please check with your contractor or QANW*) the roofing contractor agrees to guarantee his work for an agreed time period, say 10 years, the materials are also guaranteed for 10 years and the contract is underwritten by the insurance company QANW, producing cover for the 10 year period. IBGs are used for domestic, commercial and industrial roofs. 

Notes: Domestic Warranties – The materials can be sourced from any reputable supplier but we urge members to use our associate members wherever possible. It is possible to re-use existing material; these cannot be covered under the insurance only the workmanship.

For Commercial and Industrial Contracts – The materials must be from an supplier member source.

What can I expect to happen whilst the NFRC contractor is on site?

  • The contractor should give a guide on the time to be taken – but this may vary due to bad weather, or if extra work outside the original estimate has to be done.
  • The contractor will try to keep the work site clean but space for storage and a skip may be required.
  • Scaffolding is likely to be erected and must be out of bounds to children and any other unauthorized persons.

What happens once the work is complete?

  • On completion, run through the work, refer back to the contract, make sure you are happy with the work, that the area has been cleared up and you have all relevant paperwork and certificates. The contractor, in the case of normal domestic roofing jobs, should inspect on completion.
  • If you have employed an architect, engineer or surveyor to oversee the work, he should be asked to complete his inspection asap, list any defects and hand these to the contractor.
  • All waste, scaffolding, etc should be removed by the contractor.
  • You, as the client, should settle the account as soon as possible because unnecessary delay or ‘retention’ will cause the contractor liquidity problems.

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