BBC You and Yours roofing scams segment: corrections and clarifications
However, parts of the segment left listeners with an incomplete or confused picture of the consumer protections available. NFRC has written to the programme with the points below.
The Home Improvement Approved Code is not yet operational
The segment discussed the government’s Home Improvement Approved Code Scheme, which the Prime Minister has said will tackle rogue traders. As of 11 November, 2026, the Home Improvement Approved Code is officially live, but not yet operational in practice. No register of approved businesses has been published, and work to finalise the code’s contents is ongoing. Homeowners cannot yet use it to find an approved roofer.
The Trading Standards Approved Code Scheme is run by the Chartered Trading Standards Institute (CTSI) and endorses consumer codes of practice sector by sector. The Home Improvement Approved Code, which was the primary subject of the Prime Minister's announcement, is a new code within that scheme, sponsored by the Furniture and Home Improvement Ombudsman (FHIO). It will apply to home improvement trades such as roofing. The scheme’s existing codes for homes and property mainly relate to new-build housebuilding, warranties, sales and lettings, and removals and storage, not home improvement contractors, making it currently an inappropriate place to find any roofers or other home improvement contractors.
NFRC is in direct discussions with the Furniture and Home Improvement Ombudsman (FHIO) and the Chartered Trading Standards Institute (CTSI) on how to support roofers to appear on the register.
Building regulations compliance: NFRC CPS
The segment discussed how homeowners should choose a building regulations inspector. For roofing, there is a government-authorised alternative to getting an inspector to look at the finished job. NFRC CPS allows registered contractors to self-certify that their work complies with building regulations. Homeowners do not need to notify Building Control themselves or hire an inspector.
